Frequently Asked Questions
Everything you need to know about NEEWER products, shipping, and support.
What is the standard shipping time for NEEWER orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do NEEWER products come with a warranty?
Yes, all NEEWER products come with a standard 1-year warranty covering manufacturing defects. You can also register your product on our website to stay updated on support and firmware releases.
What is your return policy for electronic equipment?
We offer a 30-day return policy. Items must be in their original packaging and in new condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.
Are NEEWER accessories compatible with other major camera brands?
Our products, including flashes, triggers, and lens mounts, are designed for broad compatibility with brands like Canon, Nikon, Sony, and Fujifilm. Please check the specific product description for compatibility details.
How can I update the firmware on my NEEWER lights or monitors?
Firmware updates can be downloaded from our official Support page. Connect your device to a computer via the provided USB cable and follow the step-by-step instructions included in the download package.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secured for your safety.